Last updated: 1 January 2026
Tsanbin Global ("we", "us", "our") operates this website. This Privacy Policy explains what personal information we collect when you visit the site or send us an inquiry, how we use it, and the rights you have over it. It is written to meet the requirements of the EU General Data Protection Regulation (GDPR) and comparable data-protection laws, alongside general international trade practice.
1. Information We Collect
Information you give us. When you submit an inquiry, request a quotation, or contact us, we collect the details you provide, which typically include your name, company name, email address, phone or WhatsApp number, country, and the content of your message (product, grade, size, quantity and destination port). If you ask us to send samples or documents, we may also collect a delivery address.
Information collected automatically. When you browse the site we may collect technical data such as your IP address, browser type, device type, pages viewed and time on page, using cookies and similar technologies (see our Cookie Policy).
2. How We Use Your Information
We use your information to:
- respond to your inquiry and prepare quotations;
- process and fulfil orders, including shipping documents and customs clearance;
- arrange third-party inspection, samples or logistics on your behalf;
- communicate about orders, deliveries and after-sales issues;
- improve our website, products and services;
- comply with legal, tax and export-control obligations.
We do not sell your personal information to third parties.
3. Legal Basis for Processing (GDPR)
Where the GDPR applies, we process your personal data on these bases: performance of a contract (to quote and fulfil your order), legitimate interests (to run and improve our business and respond to business inquiries), consent (for non-essential cookies and marketing where required), and legal obligation (tax, customs and export records).
4. Sharing Your Information
We share your information only where necessary, and only with:
- our own staff handling your inquiry or order;
- steel mills, freight forwarders, shipping lines, inspection agencies (SGS/BV/TUV) and banks involved in fulfilling your order;
- service providers such as our website host and email provider, under confidentiality obligations;
- authorities where we are legally required to disclose.
5. International Transfers
Our business is cross-border by nature. Your information may be transferred to and processed in China and in the countries of the mills, forwarders and inspection agencies involved in your order. Where personal data of EU residents is transferred outside the EEA, we take steps to ensure an appropriate level of protection, including contractual safeguards.
6. Data Retention
We keep inquiry and order records for as long as needed to serve you and to meet legal, tax and export-documentation requirements — generally up to 5 years after the last transaction. We then delete or anonymise them.
7. Your Rights
If you are in the EU/EEA (or a jurisdiction with similar rules), you have the right to:
- access the personal data we hold about you;
- rectify inaccurate or incomplete data;
- erase data where there is no legal reason for us to keep it;
- restrict or object to processing;
- data portability — receive your data in a structured, machine-readable format;
- withdraw consent at any time where processing is based on consent;
- lodge a complaint with your local data-protection authority.
To exercise any of these rights, email [email protected]. We respond within 30 days.
8. Security
We use reasonable technical and organisational measures — access controls, secure transmission and staff confidentiality obligations — to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take the risk seriously.
9. Children’s Privacy
Our website is intended for business use and is not directed at children under 16. We do not knowingly collect data from children.
10. Third-Party Links
Our site may link to other websites. We are not responsible for their privacy practices; please review their policies separately.
11. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top shows the current version. Material changes will be posted on this page.
12. Contact
For any privacy question or request, contact us at [email protected] or by post at our Tianjin office.